Terms & Conditions

Please see our terms & conditions of sale for purchasing fabrics and products from our fabric shop.

Customer Service and Sampling

We make every effort to ensure that the products are represented as accurately as possible. We recommend that you use our sampling service to ensure that the fabric you want to order suits your requirements. There is a £5.00 charge for up to ten samples ,or you can send us a stamped A5 sized envelope addressed to yourself with your request and we will return it to you with appropriate samples.All fabric is in stock at time of sampling though we do suggest that you order as soon as possible after receiving your samples as we cannot guarantee that the fabric will always be in stock. All samples sent out have a brief description, price per metre and width information attached. 

Payment

Any of the information we collect from you may be used in one of the following ways:

All payments via the website use the Paypal system, you do not need to have a Paypal account for this, we do not have access to any of your credit card information.

For orders placed with us via the telephone we will destroy all credit card information as soon as the details have been entered into the payment terminal, we do not keep credit card information for future purchases.

Returns

All our orders are cut to customers specific requirements, we carefully check the fabric for any flaws at the time of preparation, we request that you check your fabric on receipt before you wash or cut it. If you find a fault please contact us within 14 days of your purchase, you will be asked to return the fabric to us to arrange a full refund.

When returning faulty products to us please ensure that you obtain a proof of posting, we cannot be held responsible for returned goods that have been lost in the post and do not arrive back with us.

For parcels returned to us because of non-collection or wrong address provided, you will have to pay the postage for the parcel to be returned to you.